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	<title>StrAIT Blogging &#187; Web 2.0</title>
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		<title>Internal IT must extend reach beyond ITSM</title>
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		<pubDate>Tue, 13 Oct 2009 17:36:50 +0000</pubDate>
		<dc:creator>Michael Pattison</dc:creator>
				<category><![CDATA[Alignment]]></category>
		<category><![CDATA[Business Process Improvement]]></category>
		<category><![CDATA[IT operations]]></category>
		<category><![CDATA[business-IT alignment]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[framework]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Web 2.0]]></category>

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		<description><![CDATA[  When I think about the various IT Service Management, or ITSM, frameworks (a collection of best practices) I am concerned that they are very heavy on a contractual mindset and very light on a relationship mindset. I am not saying that we don&#8217;t need service level agreements or any form of commitment from IT to [...]]]></description>
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		<title>Alignment to the Core</title>
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		<pubDate>Sun, 04 Oct 2009 22:14:52 +0000</pubDate>
		<dc:creator>Michael Pattison</dc:creator>
				<category><![CDATA[Alignment]]></category>
		<category><![CDATA[Observations]]></category>
		<category><![CDATA[business-IT alignment]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Groove]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Notes]]></category>
		<category><![CDATA[SharePoint]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[WebSphere]]></category>

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		<description><![CDATA[Let&#8217;s start by being very clear. For any business everything must ultimately align to the success of that business, period. That being said we can now focus on how all of the various pieces that make up that business must align with each other. At a high level, it is obvious that all business activities [...]]]></description>
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