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	<title>StrAIT Blogging &#187; Business Process Improvement</title>
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		<title>Internal IT must extend reach beyond ITSM</title>
		<link>http://straitadvisors.com/wordpress/2009/10/internal-it-must-extend-reach-beyond-itsm/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=internal-it-must-extend-reach-beyond-itsm</link>
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		<pubDate>Tue, 13 Oct 2009 17:36:50 +0000</pubDate>
		<dc:creator>Michael Pattison</dc:creator>
				<category><![CDATA[Alignment]]></category>
		<category><![CDATA[Business Process Improvement]]></category>
		<category><![CDATA[IT operations]]></category>
		<category><![CDATA[business-IT alignment]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[framework]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://straitadvisors.com/wordpress/?p=255</guid>
		<description><![CDATA[  When I think about the various IT Service Management, or ITSM, frameworks (a collection of best practices) I am concerned that they are very heavy on a contractual mindset and very light on a relationship mindset. I am not saying that we don&#8217;t need service level agreements or any form of commitment from IT to [...]]]></description>
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		<title>BPM is a Matter of Survival</title>
		<link>http://straitadvisors.com/wordpress/2009/09/bpm-is-a-matter-of-survival/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=bpm-is-a-matter-of-survival</link>
		<comments>http://straitadvisors.com/wordpress/2009/09/bpm-is-a-matter-of-survival/#comments</comments>
		<pubDate>Thu, 03 Sep 2009 22:43:47 +0000</pubDate>
		<dc:creator>Michael Pattison</dc:creator>
				<category><![CDATA[Business Process Improvement]]></category>
		<category><![CDATA[Methodology]]></category>
		<category><![CDATA[Gartner]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[ROI]]></category>

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		<description><![CDATA[The folks at Appian recently released a copy of a research note from Gartner, Inc. I have included a copy of it in the Files section of this blog. The key findings are listed below. Key Findings Companies that use BPM create business process models that identify process redundancies, hidden costs and avoidable risks. Companies [...]]]></description>
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		<title>Agility, process focus and adaptability</title>
		<link>http://straitadvisors.com/wordpress/2009/07/agility-process-focus-and-adaptability/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=agility-process-focus-and-adaptability</link>
		<comments>http://straitadvisors.com/wordpress/2009/07/agility-process-focus-and-adaptability/#comments</comments>
		<pubDate>Thu, 16 Jul 2009 19:59:41 +0000</pubDate>
		<dc:creator>Michael Pattison</dc:creator>
				<category><![CDATA[Business Process Improvement]]></category>
		<category><![CDATA[CIO]]></category>
		<category><![CDATA[ebizQ]]></category>
		<category><![CDATA[Fujitsu]]></category>
		<category><![CDATA[Gartner]]></category>

		<guid isPermaLink="false">http://straitadvisors.com/wordpress/?p=42</guid>
		<description><![CDATA[I’ve just been watching a presentation from Gartner and Fujitsu on the need for a process focus to support agility and adaptability. Once again it’s being delivered by our friends at ebizQ. While the video quality is unimpressive and the talking heads are unnecessary (to me at least) the sound is good and the message [...]]]></description>
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