http://straitadvisors.com/wordpress/2009/10/internal-it-must-extend-reach-beyond-itsm/ The StrAIT Advisors blog Sun, 07 Mar 2010 19:44:49 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://straitadvisors.com/wordpress/2009/10/internal-it-must-extend-reach-beyond-itsm/comment-page-1/#comment-188 People Over Process » Links for November 13th through November 17th Tue, 17 Nov 2009 18:50:42 +0000 http://straitadvisors.com/wordpress/?p=255#comment-188 [...] Internal IT must extend reach beyond ITSM"I am not saying that we don’t need service level agreements or any form of commitment from IT to their customers. I am saying that if a contract is all you have for a relationship with a customer that relationship is destined to become adversarial very quickly. I am saying that IT must have an informed consultant relationship with all of their customers. To do that a number of things must happen." AKPC_IDS += "3452,";Popularity: 1% [?]SHARETHIS.addEntry({ title: "Links for November 13th through November 17th", url: "http://www.redmonk.com/cote/2009/11/17/links-for-november-13th-through-november-17th/" }); This entry was written by linkposter and posted on November 17, 2009 at 1:49 pm and filed under Links. Bookmark the permalink. Follow any comments here with the RSS feed for this post. Post a comment or leave a trackback: Trackback URL. « Morning Round-up – IBM Software Analyst Connect 2009 [...] [...] Internal IT must extend reach beyond ITSM"I am not saying that we don’t need service level agreements or any form of commitment from IT to their customers. I am saying that if a contract is all you have for a relationship with a customer that relationship is destined to become adversarial very quickly. I am saying that IT must have an informed consultant relationship with all of their customers. To do that a number of things must happen." AKPC_IDS += "3452,";Popularity: 1% [?]SHARETHIS.addEntry({ title: "Links for November 13th through November 17th", url: "http://www.redmonk.com/cote/2009/11/17/links-for-november-13th-through-november-17th/" }); This entry was written by linkposter and posted on November 17, 2009 at 1:49 pm and filed under Links. Bookmark the permalink. Follow any comments here with the RSS feed for this post. Post a comment or leave a trackback: Trackback URL. « Morning Round-up – IBM Software Analyst Connect 2009 [...]

]]> http://straitadvisors.com/wordpress/2009/10/internal-it-must-extend-reach-beyond-itsm/comment-page-1/#comment-187 Is IT – Business Alignment Meaningless? | StrAIT Blogging Fri, 06 Nov 2009 21:17:38 +0000 http://straitadvisors.com/wordpress/?p=255#comment-187 [...] the understanding our IT staff had of its customer’s needs. I’ve already had one post on the [...] [...] the understanding our IT staff had of its customer’s needs. I’ve already had one post on the [...]

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